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• Write down the names of your technical support people -- those who fix your printer, re-image your computer, and reconnect you to the Internet.
• Find out how to contact them when you need them -- a form on the Internet, a phone call, a run to their office.
• Bake them cookies and make them your friends before trouble starts! Just as being proactive and positive helps forge connections with your students' parents, being nice to your beleaguered tech team will pay off when you need help later.
• Write down the names of your technology integration staff: These are computer lab teachers, curriculum specialists, librarians and media specialists, and others who know how to blend technology into your curriculum. Ask them for a few short-and-sweet ideas you can incorporate into your classroom right away.