So you've tried all your troubleshooting tricks and nothing has worked? It's time to contact your technical support staff. When you talk to tech support:

• Provide as many details as possible about what you were doing when the problem occurred. Don't worry about not knowing the correct technical terms. Just describe what programs you were using and what happened.
• Describe what you did to try to fix the problem. They will appreciate that you spent time to try to save them time.

When the problem is fixed, ask tech support to explain how they fixed it. Find out what you can do in the future to prevent or fix the problem yourself.

Next: Learn more!